Refund policy

ENSPIRE GOODIES

Refund Policy

Last updated: January 2026

At Enspire Goodies, your satisfaction matters to us. If something isn't right with your order, we're here to make it right, quickly and fairly. Please read this policy so you know exactly what to expect.

7 days

to raise a request after delivery

24-48 hrs

for our team to respond

7-10 days

business days to refund prepaid orders

Refund Eligibility Window

All refund requests must be raised within 7 days of delivery. Requests received after this period will not be eligible for processing. We recommend inspecting your order as soon as it arrives.

What Qualifies for a Refund

Issue	What we'll do	What we need from you
Wrong product delivered	Full refund, or we ship you the correct product	Unboxing video or photos of the incorrect product along with the shipping label, submitted within 48 hours of delivery
Damaged or defective product (all units in the order)	Full refund, or we ship you a new product	Short video clearly showing the defect on every affected unit, plus photos
Damaged or defective product (one unit in a multi-unit order)	Partial refund for the affected unit, or we ship you a new unit	Short video clearly showing the defect on the affected unit, plus photos
Prepaid order returned to origin (RTO)	Full refund to the original payment method	Nothing. We process this automatically once the return is verified
Minor packaging or cap damage (product still works)	Goodwill credit, depending on the damage	Clear photos of the damaged packaging or cap

Please note: Where a table row offers a refund or a replacement, which of the two you receive is decided entirely by Enspire Goodies.

What Does Not Qualify for a Refund

We're unable to offer refunds in the following situations:

Change of mind or personal preference
Dissatisfaction with product performance based on subjective expectations (for example fragrance preference or cleaning intensity)
Minor wear or scuffing on the outer shipping packaging where the product inside is intact and undamaged
Requests raised after the 7-day eligibility window has passed
Claims without the required supporting evidence (photos or videos as listed above)

We value your feedback even in these cases. If you're unhappy with a product's performance, please write to us. Your input directly helps us improve our products.

How to Request a Refund

1	Contact us within 7 days of delivery by email at enspiregoodies@gmail.com or through our Contact Us page.
2	Include your Order ID and a brief description of the issue.
3	Attach the required evidence (photos and/or video as listed in the table above). An unboxing video is highly recommended, as it helps us resolve your case faster.
4	Our team will review your request and respond within 24-48 hours.

💡 Tip: We highly recommend recording an unboxing video every time you receive an Enspire Goodies order. In the rare event that something is wrong, it makes the process much faster and smoother for you.

Refund Processing

Once your refund is approved:

Prepaid orders: The refund will be credited to your original payment method within 7-10 business days.
Cash on Delivery (COD) orders: The refund will be processed via UPI. You'll need to share your UPI details with us.
You'll receive an email confirmation once the refund has been initiated.
Refunds can't be processed for orders that are still in transit. The order status must be updated to delivered or RTO before we can refund the amount.

Please note that bank processing times may vary. If you haven't received your refund within 10 business days of the confirmation email, please contact us and we'll look into it immediately.

Replacements

For wrong, damaged or defective products, we can ship you the correct or a new product instead of a refund. Whether you receive a full refund or a replacement is decided entirely by Enspire Goodies. Replacements are subject to stock availability and will be shipped within 3-5 business days of approval. If the same product is unavailable, we'll offer a full refund instead.

Order Cancellations

Orders can be cancelled free of charge if the cancellation request is made before the order has been dispatched. Once an order is shipped, it can't be cancelled and must follow the standard process described above.

Need help with an order?

Write to us with your Order ID and we'll take it from there.

This policy applies to orders placed through enspiregoodies.com. Orders placed on other marketplaces follow that marketplace's own return and refund policy.

Enspire Goodies reserves the right to update this policy at any time. Changes will be reflected on this page.